Refund Policy

Last Updated: [November 5, 2025]

​

 

General Policy

 

Due to the collectible and often irreplaceable nature of our inventory, all sales are final.

 

This applies to everything listed for sale on the website. 

​​

 

Once an item is purchased, ownership transfers to the buyer and the sale cannot be cancelled or refunded except where described below.

 

​

 

Exception — Misrepresentation or Listing Error

 

We stand behind the accuracy of our listings.

A return may be accepted only if the item was materially misrepresented, meaning:

 

• Incorrect date or model association

• Fake item proven counterfeit (unless listed under item description as a copy) 

• Major undisclosed flaws or damage

• Authenticity materially different than described

 

Normal wear, age-appropriate patina, printing variations, handling marks, and small defects typical for vintage items do not qualify as misrepresentation.

​

 

Inspection Window

 

You must notify us of any issue within 7 days of delivery.

 

Requests after 7 days cannot be honored due to collectible market volatility and handling changes post-delivery.

 

​

 

Condition on Return

 

Items approved for return must be:

    •    In the same condition received

    •    With all packaging, certificates, provenance paperwork, and accessories

    •    Shipped back using insured, trackable method

 

We reserve the right to deny refunds if the item has been:

    •    Handled excessively

    •    Opened improperly (for sealed items)

    •    Damaged after delivery

    •    Altered, cleaned, or restored

 

​

 

Authenticity Disputes

 

We take authenticity seriously.

 

If an item is alleged to be non-authentic:

    1.    Buyer must provide written documentation from a recognized expert or authority

    2.    Refund issued only upon verified return and review

 

Concours Collective’s responsibility is limited to the purchase price.

 

​

 

Damage in Transit

 

If the package arrives damaged:

    •    You must notify us within 48 hours

    •    Retain packaging and provide photos for carrier claim

    •    Refunds depend on carrier insurance claim approval

(insurance highly recommended for collectible items)

 

​

 

Non-Refundable Circumstances

 

Refunds are not provided for:

 

• Buyer’s remorse

• Change in market value after purchase

• Found a better price elsewhere

• Incorrect shipping address provided by buyer

• Delays by carriers or customs

 

​

 

Store Credit

 

At our discretion, we may offer store credit in unique cases, but this is not guaranteed.

 

​

 

Return Shipping

 

Buyer is responsible for return shipping & insurance unless we made an error.

 

We are not responsible for returned items lost or damaged during transit.

 

​

 

Chargebacks

 

Any dispute filed without contacting us first will be challenged with:

    •    Order records

    •    Communications

    •    Listing descriptions

    •    Shipment & delivery evidence

 

Collectors’ markets require clear, documented transactions — we protect both parties.

 

​

 

Contact

 

For all return inquiries:

Email: info@theconcourscollective.com

​

 

All requests must be pre-approved before shipping anything back.